MICHIGAN AMBULATORY SURGERY ASSOCIATION

124 W. Allegan, Suite 1700 - Lansing, MI 48933 - 517-485-4044

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Thank you to all attendees at the June 26th meeting. Even construction couldn't keep us away. With over 74 members in attendance, it was by far the largest regular membership meeting to date. MASA President, Jim Stilley, announced that MASA now has 41 members, both facility and vendor. This is the largest number of members for this association in it's history. Mr. Brian Bellware, HR Generalist, Healthcare Midwest, delivered a presentation on "Customer Care". We have attached a copy of the presentation along with the "Customer Service" booklet that was discussed. Great job Brian!

Our next general membership meeting will be held on Mackinac Island, September 19, 2008 at MASA Education Day 2008.


Document
June 26, 2008 Meeting Agenda
Document
Customer Service Booklet
Document
Customer Service Presentation Brian Bellware
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MASA GENERAL MEMBERSHIP MEETING NOTICE

GENERAL MEMBERSHIP MEETING

JUNE 26, 2008

11:00 a.m. – 2:00 p.m.

Radisson Hotel, Lansing

$20.00 Member Rate

$35.00 Non-Member Rate

Please join MASA for our General Membership Meeting. Attendees will be given crucial information regarding our industry. MASA will present updates on: Medicaid reimbursement, 2nd Annual Education Day, Breakouts for Administrative, Clinical, Billing & Coding and Materials Management, and much more.

Mr. Brian J. Bellware, HR Generalist with Healthcare Midwest, will be presenting “Harnessing a Customer-Minded Workforce”. As we all know in this profession, happy customers are return customers. Keeping our clients happy is the number one advertising tool our facilities can have – at no cost. Bring your staff make sure your facility becomes the best it can be!

ALL ATTENDEES MUST RSVP:

1. Fax this completed form back to 517-485-4045

2. Mail this completed form to MASA – 124 W. Allegan, Ste. 1700 Lansing, MI 48933

3. Go to www.michiganasc.com click the meeting tab, click June 26th and RSVP on line.

If faxing or registering on line, checks can be submitted at the registration table on June 26th. Please make checks payable to “MASA”. If you have any questions, please do not hesitate to contact Marcy Lay, Executive Director at 517-485-4044 or laym@ckronline.com.


Breakout Sessions:

Administrative
Billing & Coding
Clinical
Materials Management

(Questions? Please contact Marcy Lay at -  laym@ckronline.com)

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