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Copper Ridge Surgery Center is an award winning, multi-specialty, out-patient surgery center located in beautiful Traverse City, Michigan. We are the largest Ambulatory Surgery Center (ASC) in Michigan.
The Business Office Manager is a leadership position, overseeing the revenue cycle for the center. Revenue cycle activities include management of medical records, patient registration, insurance verification, coding, billing, and accounts receivable collection. Supervises team leads and works with other department heads to ensure compliance with all financial regulatory and other requirements.
Leadership responsibility for the business office and front desk departments. Direct supervision for department team leads.
Directs and coordinates the overall functions of the revenue cycle process by monitoring the daily operating activity of the department and setting priorities and deadlines.
Produces reports to monitor revenue and ensure policies and procedures are followed. Utilizes analytics to track data regarding payors, rejected claims, aging accounts receivable and other key metrics and communicates information to stakeholders timely.
Oversight and development of procedures and workflows to provide patients with a pleasant experience, to maximize staff efficiency and to ensure timely payment of claims.
Maintains comprehensive knowledge of all contracted insurance plans and fee schedules.
Establishes and maintains contacts with external vendors such as payors, clearinghouse, and coding/reimbursement experts.
Responsible for implementing software updates (with IT) and to provide staff training opportunities as needed.
Collaborates with executives, managers and physician leadership to identify revenue cycle issues and initiate process improvements, including recommendation of software.
Demonstrates an understanding of CMS-1500 and UB04 claim forms, CPT, ICD10 and HCPCS.
Maintains current knowledge of all Federal, State, and compliance regulatory requirements related to billing, coding, and insurance.
Creates a positive work environment for staff through team building, coaching, constructive feedback, work delegation, leading by example, and goal setting that encourages creativity, process improvement, collaboration, professional growth, and a consistently high level of performance.
Communicates any problems that are identified concerning any discrepancies in coding levels and documentation with the appropriate audience.
Maintains confidentiality, adhering to all HIPAA guidelines; ensures compliance with national standards and initiatives.
Participates in QAPI activities including benchmarking against ASC industry standards for Business Office metrics and AAAHC Accreditation.
Promotes individual accountability to the organizations Mission, Vision, Policies, and Procedures.
Performs other related duties and works on special projects as requested.
EDUCATION, SKILLS & EXPERIENCE
Bachelor’s Degree in Business Administration or related field preferred, or equivalent combination of education and experience.
3-5 years of experience in healthcare, preferably in Revenue Cycle Management to include coding and billing oversight.
Demonstrated effective contract negotiation experiences.
Ability to assess and implement process improvements.
Demonstrated proficiency in Microsoft Word, Excel, Teams, Outlook and Office, as well as a variety of software platforms including Electronic Medical Recordkeeping (EMR) software.
Experience leading high performing teams as well as coaching and managing team performance to achieve goals and objectives.
Excellent problem solving and interpersonal skills.
Professional certifications related to Healthcare Administration and / or Revenue Cycle Management preferred.
Job Type: Full-time
Pay: From $75,000.00 per year
Employee assistance program
Health savings account
Paid time off
8 hour shift
Monday to Friday
Work Location: In person
For more information and to apply: https://www.indeed.com/cmp/Copper-Ridge-Surgery-Center/jobs?jk=cfb1375ef739f24b&start=0
JOB TITLE: EXECUTIVE DIRECTOR
Responsible for coordinating and managing the Ambulatory Surgery Center’s (ASC) planning, development, and operations to provide high quality healthcare to patients of the ASC. Directs the ASC’s operations in a manner which provides:
• Total quality healthcare services
• A positive and desirable experience for each physician utilizing the facility
• A hospitable and caring service for patient’s family, friends, physicians’ office staff, and all other external clients
• Empowers nursing personnel who are both well trained and committed to provide service excellence
• A profitable cost-effective operation.
Responsible for the delivery of patient care that promotes safety and well-being of all patients and staff in the center. Plans, directs, coordinates and evaluates the overall clinical practices and activities necessary for the center to function on a daily basis. Coordinates the development and implementation of policies and procedures. Must demonstrate advanced knowledge of nursing care according to SGNA professional standards of care. Promotes a positive work environment to enhance employee and patient satisfaction. Requires a high degree of responsibility, confidentiality and discretion. Remains calm and effective in stressful situations. Able to prioritize, organize and multi-task. Responsible for the interviewing, hiring, counseling, and termination process. Demonstrates strong leadership, professionalism, communication and organizational skills. Must be able to identify, intervene appropriately and resolve problems in a timely and respectful manner. Be able to use leadership skills to promote teamwork as a role model. Support and practice the mission, vision, objectives and goals of the organization.
PRIMARY DUTIES TO BE PERFORMED:
Supervises personnel and coordinates efficient utilization of staff resources.
Ensures development and maintenance of records and reports essential to providing safe care to patients. These include statistics, legal documentation, infection control, life safety, quality assurance and performance improvement, medical records, billing process and annual budget preparation.
Develops written policies and procedures that serve as operational guidelines for the delivery of surgical services in conjunction with the Medical Director and the Board of Directors.
Maintains the availability of adequate supplies and safe equipment in the ASC.
Develops marketing plans to increase the ASC’s profitability and market share.
Ensures staff development by providing orientation, regularly scheduled in-service programs, and involvement in professional organizations.
In consultation with the Medical Director, resolves issues and requests from physicians.
Communicates with the Medical Director and Board of Directors on all issues and concerns.
Obtains all necessary licenses, certification and accreditation with regulatory agencies and organizations. Maintains licensing requirements at all times.
Oversees and reviews all performance appraisals.
Maintains current Medical Staff credentialing.
Participates in the preparation monitoring of operating and capital budgets.
KNOWLEDGE AND SKILLS:
• Knowledge of Endoscopic procedures, appropriate equipment and instrumentation.
• Knowledge of circulating variety of specialties cases
• Strong interpersonal relationship skills.
• Knowledge of physician preferences and expectations.
• Communicates effectively in a positive, professional manner.
• Writing skills to compose necessary presentations, instructions, assignments, etc. in grammatically correct and legible manner.
• Math skills to calculate financials.
• Reading skills to comprehend information regarding new procedures, technology, etc.
• Ability to remain objective, prioritize, and anticipate resolution with an optimal outcome.
• Ability to motivate people in a positive manner.
• Ability to problem solve and stay calm under stress.
• Ability to work in fast-paced environment.
• Bachelor’s degree in Nursing required;
• M.A., M.S.A., M.H.A, or M.B.A. highly desirable.
• Valid registered nurse state license.
• Five (5) years of progressive supervisory experience in a hospital / surgery center management setting.
• Analytical ability to develop budgets and understand financial reports.
• Ability to interact and develop a good working relationship with internal and external customers.
OTHER SKILLS & ABILITIES:
• Ability to organize and motivate people with a team approach/team builder management style.
• Ability to problem solve and stay calm under stress.
• Ability to work in fast-paced environment with few mistakes.
• Ability to work flexible hours to meet ASC’s needs.
• Annual completion of specified competencies and in-service.
• Evaluates factors related to safety, effectiveness, and costs to the outcome of optimal patient care.
• Functions as the leader of a multi-disciplinary healthcare team, consults and collaborates with colleagues, peers, supervisors and other healthcare providers and promotes respectful relationships among colleges.
• Delivers care in a non-judgmental, compassionate and nondiscriminatory.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression of illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Job Type: Full-time
Salary: $100,000.00 – $115,000.00 per year
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 10-hour shift
• Day shift
• Monday to Friday
Ability to commute/relocate:
• Waterford, MI 48327: Reliably commute or planning to relocate before starting work (Required)
• Bachelor’s (Required)
• Management: 3 years (Required)
• Surgical Services: 2 years (Required)
• RN License (Required)
• BLS Certification (Required)
Work Location: In person
Waterford Surgery Center
5220 Highland Rd #100, Waterford Twp, MI 48327
Attach resume/CV with the email and include ‘Executive Director Applicant’ in the subject line to Maddie Martin, email@example.com, and Melissa Ladd, firstname.lastname@example.org
Job title: Healthcare ASC Administrator
Company: Midwest Vision Surgery Center of Lansing
Location:P7397 E Saginaw St East Lansing MI
They can contact me if interested: Jessica French email@example.com
Plans, organizes and directs day-to-day operations of the facility toward achievement of facility goals and objectives. This includes all business office and clinical operations.
Produces analysis and reports on budget variances.
Meets established financial objectives. Strives to stay within budgeted guidelines. Oversees business office functions including coding and claims processing, accounts receivable and accounts payable to ensure efficient cash flow.
Compiles data and prepares regularly scheduled or special reports, analyses and financial
statements, including annual audit.
Directs staff to regularly consider opportunities for revenue increases and expense decreases
Effectively executes contracts to assure our ability to provide services to all surgeon clients.
Annually reviews contracts to ensure financial viability to the facility.
Directs the administration of third-party claims under managed care contract terms. Develops and implements internal policies and procedures to assure contract compliance and maintain appropriate controls.
Educates staff on new contract obligations and responsibilities
Develops business office objectives, establishes staffing patterns, and organizes work load.
Interacts with Clinical Director, medical staff and Governing Body to assure close coordination of business office functions and goal directed performance.
Recommends and establishes credit and collections policies, implements system for collection of delinquent accounts, resolves difficult payment and associated receivables management problems.
Works closely with management information systems and vendor support staff to implement labor-saving system enhancements including electronic data interchange (EDI) for claims transmission/remittance, eligibility, and claims adjudication/payment.
Maintains and/or monitors appropriate financial and statistical records reflecting the status of accounts receivable and managed care claims. Prepares and presents reports as appropriate. Maintains knowledge of and complies with established policies and procedures including but not limited to the confidentiality of patient account status.
Maintains service orientation with staff, patients, and the public. Collaborates with Clinical Director to establish procurement system.
Develops clinical objectives, establishes staffing patterns and organizes work load.
Assures facility’s licenses, certifications and/or accreditations are achieved and maintained. Serves as a member of the Medical Advisory Committee and the QAPI Committee. Achieves and maintains high level of service to patients and surgeons.
Plans, implements, and evaluates improvements in the delivery of care, employee satisfaction and other quality assessment and performance improvement, and risk management activities.
Actively participates in planning and designing policies and procedures in collaboration with appropriate staff members
Identifies work related improvement opportunities and analyzes them to identify causes/find solutions.
Acts decisively to implement solutions to resolve critical issues or improve processes. Communicates clear understanding of job responsibilities, task objectives, deadlines and performance expectations.
Meets regularly with department managers to assure the smooth operating of the facility. Disseminates relevant information about decisions, plans and activities to people that need it for job performance.
Shares up-to-date information on facility activities and policy changes in a timely manner. Listens attentively to others. Tries to understand the meaning of the communication of others, perceives their needs and interests.
Works in harmony with others as a team leader.
Regularly meets deadlines related to individual as well as team performance on
Accepts full responsibility for his/her actions
Observes scheduled hours of work and puts in extra hours when necessary.
Conducts and presents self in professional manner.
Exhibits competence in staff selection.
Provides a clear description of duties and responsibilities to staff.
Provides department orientation to staff on an ongoing basis including safety training Delegates tasks to qualified staff members.
Adheres to established policies and procedures and sets an example of appropriate behavior.
Discusses changes which directly affect individuals or general staff prior to change, encourages suggestions and invites participation in decision making, incorporating the ideas and
suggestions of others.
Allows staff to have substantial responsibility and discretion in carrying out work activities, handling problems and making important decisions.
Provides coaching to facilitate an employee’s skill acquisition, professional development and career advancement.
Facilitates the constructive resolution of conflict.
Encourages cooperation, teamwork and job ownership.
Provides praise, recognition and appreciation for effective performance, significant achievements and special contributions.
Professional Development/Facility Promotion
Develops contacts with people who are a source of information and support.
Markets the benefits of the facility to payors, patients and physicians.
Maintains contacts through periodic interactions including visits, telephone calls,
correspondence, seminars and attendance at meetings and social events
May participate in activities that promote a healthy community.
Demonstrates knowledge and professionalism with community and other organizational members.
Skills and Experience needed:
Education/Experience/Licenses/Certificates/Eligibility: Bachelor degree in Business, Nursing, Health Care Administration or related field, or equivalent experience. At least three (3) years demonstrated experience in administration/management of an ambulatory surgery center. Fundamental management skills of planning, organizing, facilitating, coordinating, collaborating and the ability to interact and communicate effectively with organizational subordinates, peers and superiors. Strong computer skills including MS Office package, email and time management software.
Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States.
Interpersonal: Client oriented. Ability to process patient and public inquiries with poise and efficiency. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations with employees, patients, organizations and the public. Good communications skills; oral and written.
Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient, employee or visitor confrontations in a positive manner. Above average ability to recognize, evaluate, solve problems and correct errors.
Knowledge: Ability to identify and implement opportunities to improve performance of the facility. Ability to promote effective communication within the facility. Proficiency in accounting and the use of automated accounting systems. Knowledge of word processing and spreadsheet programs. Knowledge of medical office procedures, procedural coding, insurance operating procedures, managed care contracts and claims processing guidelines. Ability to maintain confidentiality of sensitive information.
Machines, Equipment, Work Aides: Computer, calculator, printer, copier, telephone and fax.
Work Environment: Subject to busy office requiring above average ability to prioritize and organize. Some overtime and travel may be required.
Physical Demands/Work Environment: See the Physical Demand Analysis form for information specific to this position.
What they will receive:
• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• Uniform reimbursement
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture
Talent Acquisition Manager
Midwest Vision Partners
People | Patients | Purpose | Progress
500 West Madison Street, Suite 3110
Chicago, IL 60661